Comcast was named the worst company in America last week, and I have no idea why.
I never understood why people hate Comcast. For years online, I've seen a constant flow of posts from people about how "Comcast Sucks", but NEVER have I seen a reason that was actually decent.
"They're expensive!" Well, yeah, I don't doubt that. For my expanded cable package and internet, it's about $135+ a month. If you call them up and ask them to lower your bill, they will. In fact, my bill is down to $80 a month until September. In September, I'll call and ask them to lower it again and, you guessed it, they will.
"Their customer service sucks!" ...um, NO? In the many years I've been a customer, the only time I've complained about their customer service is when I have to deal with someone face-to-face, and even then its about once out of 10 times I've gone. They actually have some of the nicest reps I've ever talked to, and as long as you're nice to them, they tend to be incredibly nice to you.
In fact, I'll tell you a quick story: My internet went out once in 2008 and I had to call tech support. After being put on hold for 30 minutes I finally got to talk to someone for some help. I asked why the wait was so long... turns out she was the only rep in my area at the time. I told here what I had tried, and we had it fixed in 5 minutes. Really nice, didn't make me jump through hoops... I was pleased.
"Their service sucks!" I guess that one literally depends on where you live. I live in the Mt. Airy section of Philadelphia and have cable and internet with them. In the nearly 5 years I've had their internet service, it has gone out a grand total of 3 times. I was with Verizon before, and that was a monthly average. Same deal with the cable.
Personally, I don't get why people hate Comcast. They tend to be nice, kind, polite, offer great service and even if you hate the price they're willing to LOWER THEIR PRICE IF YOU ASK.
Now, that's not to say it's been great, there have been problems. I don't like the fact that it is so expensive to have cable ($75+ for expanded basic, which is a little more than 100 channels [but a TON of movies]). It took about 3-4 different boxes to get one to work when I had to get a new digital receiver in 2008. I don't like the fact that they have throttled people's internet service, or the fact that they want to buy NBC (which I'm 100% against).
Are they perfect? God no. Are they pretty damn good on a whole? Yes.
If I could take my pick for worst company, it would be Goldman Sachs, but that's for another day. But to me, a close second is Verizon. Why? Find out tomorrow.
